National Association of 
Voluntary Services Managers

Lead, promote and develop best practice in 
Volunteer Management in the NHS and Healthcare


Louise Mabley MSc, DMS 

Lead for Patient Experience, Volunteering and Self Care Management Programmes, Walsall Healthcare NHS Trust and Chair of the National Association of Voluntary Service Managers.  

Louise has over 27 years’ experience of working in the NHS and has been involved in the management of volunteers since the late 1990s. 

She studied at the University Central England where she obtained her MSc in Organisational Development and Management Learning in 2008.  Her dissertation was anaction research project on the role of Volunteers and support structures.  She is passionate about the role volunteers play and the benefits they bring to organisations, staff and patients.  

Louise joined NAVSM in 2014 as a Project Officer before taking on the role of Vice Chair, then Chair in 2015.   

In her free time, Louise loves to go to the theatre and to live music events.