National Association of 
Voluntary Services Managers

Lead, promote and develop best practice in 
Volunteer Management in the NHS and Healthcare

                                                               Carol Rawlings PGDip, BSc, RGN

Carol took early retirement from the NHS after 37 years as a registered nurse. Her last post was as Associate Director of Patient Affairs at one of the largest NHS Foundation Trusts in England. Carol's main areas of responsibility included the patient and public involvement agenda, patient experience agenda, and voluntary services agenda. Carol's passion for championing volunteering through best practice in the management of volunteer services has been evident in her work and personal life for almost two decades.


Carol has been a member of the National Executive Committee of NAVSM since the early 2006. As the elected Chair of the National Association of Voluntary Services Managers (NAVSM) from 2009-2015 , Carol worked with the Department of Health, NHS England, CSV, Volunteering England, NCVO, NHS Employers, Skills for Health and others to develop policy and strategy for volunteering in health and social care. She led NAVSM's contribution in shaping the NHS Youth Volunteering Scheme, part of the Step Up To Serve campaign supported by HRH Prince Charles as well as various other projects.


Carol has a broad range of interests and expertise including leadership and management skills, job substitution, youth volunteering, legal issues in volunteering, staff engagement and volunteer management.


Since retiring Carol has become one of a small team of volunteers that support the National Executive Committee (NEC) of NAVSM as the Seminar Team Leader, and has led the organisation of the National Training Seminars for Voluntary Services Managers and Coordinators.


Carol is married and lives in Birmingham. In her spare time, Carol volunteers for Extra Care Retirement Village Longbridge in their Bistro & Coffee Bar, at Birmingham Research Centre as administrative support to the Public Involvement Reference Panel, and for the Midlands Hospitals Choir organising their front of house support for their concerts.