National Association of 
Voluntary Services Managers

Lead, promote and develop best practice in 
Volunteer Management in the NHS and Healthcare


Louise Mabley MSc, DMS 

Lead for Patient Experience, Volunteering and Self Care Management Programmes, Walsall Healthcare NHS Trust and Chair of the National Association of Voluntary Service Managers.  

Louise has over 27 years’ experience of working in the NHS and has been involved in the management of volunteers since the late 1990s. 

She studied at the University Central England where she obtained her MSc in Organisational Development and Management Learning in 2008.  Her dissertation was anaction research project on the role of Volunteers and support structures.  She is passionate about the role volunteers play and the benefits they bring to organisations, staff and patients.  

Louise joined NAVSM in 2014 as a Project Officer before taking on the role of Vice Chair, then Chair in 2015.   

In her free time, Louise loves to go to the theatre and to live music events. 

Sally Dyson

Sally has worked in the NHS for 19 years and initially held positions in Patient Services, Bereavement Services and PALS prior to taking on the role of Voluntary Services Lead for the Norfolk & Norwich University Hospitals NHS Foundation Trust.  Sally joined NAVSM in 2004 and took on the role of Project Officer on the NEC in 2016 before being appointed to Vice Chair in 2017.  

She is passionate about identifying and implementing strategic development and service change while creating greater volunteer satisfaction. Her role on the NEC provides opportunities to work Nationally with partners to influence change and promote the value and growth of volunteering in healthcare.

As well as an internal team of almost 700 volunteers, Sally manages and supports a portfolio of external volunteer groups affiliated to her Trust and has created a service framework to promote partnership working where there is potential for links to support specialist clinical services.

Sally’s Trust has been successfully accredited with the Investing in Volunteers award on four occasions.

Julia Eldridge

I worked in the NHS for 40yrs and have been a member of NAVSM for over 30yrs. I have had many roles working as a medical secretary, Community Hospital administrator and finishing my role working in community and mental health. Alongside these roles I undertook voluntary service management. My last 10yrs were devoted to just VSM.
I enjoy foreign travel, spending time with grandchildren, gardening and decorating.

Joanna Rapson

Joanna joined the NEC in 2014. In her role as Membership Secretary she leads on all renewals, maintaining the database and engages with the Hubs and treasurer on membership issues.

Joanna has also been the Volunteering & Befriending Manager at Nottinghamshire Healthcare NHS Foundation Trust since 2015 and has an degree in Health & Social Care from Sheffield Hallam University and an ILM (VRQ) Level 5 in Management of Volunteers.

Paul Wharton

Most of my career has been spent in the delivery of Welfare to Work Programmes on behalf of the Dep't of Work and Pensions. During this time I have been involved in the setting up of programmes and delivery of both mandated and voluntary provision. I have also had the opportunity to work with local communities to build capacity and supporting those moving back into work. It is during this time that I have had the most job satisfaction and developed my understanding of the importance and value of volunteering.
I have been a school governor for over 15 years for a local Primary school, am currently Deputy Chair of Gov's.
In my spare time I enjoy watching and getting involved in competitive sport, in particular, running, athletics, rugby and golf.

Helen Collins

I joined NAVSM 19 years ago, when I first started working in voluntary services. I have worked in the NHS and Voluntary services for the last 20 years with the Kent and Medway Social Care Partnership Trust.
I feel that’s it’s a privilege to be the London Hub Chair and be able to share my knowledge with others, it’s a great  opportunity to network and share learning, I have been a manager of the service since August 2017 and will be focusing on building a team that can deliver new and exciting volunteer services across Kent.

Anita Butterworth

I have worked in the NHS for 18 years starting in Training & Development before moving into Volunteer Services in 2006.  My current role is Volunteer Services Manager at St Helens & Knowsley Teaching Hospitals NHS Trust and I am also NAVSM Chair for the Northwest HUB. I was a member of NAVSM for many years before taking up the post of Northwest Chair 3 years ago. I feel privileged to have been nominated for this role which gives me the opportunity to attend the NEC meetings and provide the communication link for Northwest members on National Volunteering topics and issues.

Paul Holley-Smith

I am relatively new to the NHS having spent time in HM Forces and the majority of my career as a serving Police Officer until I retired in 2013. After a short break I started working with a charity over seeing some 1700 Volunteers over West Norfolk. Throughout my career I have been a multi-disciplined trainer encouraging people to better themselves and involved in Community Co-production. I joined the NHS in 2015 and became a member of NAVSM. I have recently been nominated to be the Chair for the newly formed East Anglia Hub and I feel very privileged to represent my peers on the NEC. I am looking forward to developing the network and sharing best practice with my colleagues on a national basis.

Stephen Osgathorp

I worked for the NHS for 24 starting life as a PTS Ambulance driver before moving into office administration and then later as a manager of a Mental Health Day Service. Then in 2009 I took up a new challenge to create and develop a Volunteer Service from scratch for South West London & St Georges MH NHS Trust. 

NAVSM was a fantastic source of help and guidance and I joined in 2010 holding the role of Treasurer for several years before my current Website Co-ordinator role. I left the NHS in 2017 to take up a new job but continue to be involved with NAVSM for the website and IT support at the Annual Seminar.

Outside of work I run a classic car attending car shows and enjoy watching my children in their various club activities.