National Association of 
Voluntary Services Managers

Lead, promote and develop best practice in 
Volunteer Management in the NHS and Healthcare


Louise Mabley MSc, DMS 

Lead for Patient Experience, Volunteering and Self Care Management Programmes, Walsall Healthcare NHS Trust and Chair of the National Association of Voluntary Service Managers.  

Louise has over 27 years’ experience of working in the NHS and has been involved in the management of volunteers since the late 1990s. 

She studied at the University Central England where she obtained her MSc in Organisational Development and Management Learning in 2008.  Her dissertation was anaction research project on the role of Volunteers and support structures.  She is passionate about the role volunteers play and the benefits they bring to organisations, staff and patients.  

Louise joined NAVSM in 2014 as a Project Officer before taking on the role of Vice Chair, then Chair in 2015.   

In her free time, Louise loves to go to the theatre and to live music events. 

Mandy Cleaver

I joined navsm 9 years ago having had previously worked in healthcare in the NHS for the past 20 years. I held the position of London Hub chair for a couple of years before joining the NEC as a project officer. The time spent with the NEC gives me an opportunity for networking, shared learning, exploring opportunities and research and development. It's been great!
I currently work as Voluntary and Community Development Lead for Sussex Community NHS FT Trust focusing on delivering new and exciting volunteer roles for all our services across a large geographical area and working with the third sector to identify partnership working where possible. The job is huge but I continue to be passionate about volunteer management and volunteering!.

Joanna Rapson

Joanna joined the NEC in 2014. In her role as Membership Secretary she leads on all renewals, maintaining the database and engages with the Hubs and treasurer on membership issues.

Joanna has also been the Volunteering & Befriending Manager at Nottinghamshire Healthcare NHS Foundation Trust since 2015 and has an degree in Health & Social Care from Sheffield Hallam University and an ILM (VRQ) Level 5 in Management of Volunteers.

Paul Wharton

Most of my career has been spent in the delivery of Welfare to Work Programmes on behalf of the Dep't of Work and Pensions. During this time I have been involved in the setting up of programmes and delivery of both mandated and voluntary provision. I have also had the opportunity to work with local communities to build capacity and supporting those moving back into work. It is during this time that I have had the most job satisfaction and developed my understanding of the importance and value of volunteering.
I have been a school governor for over 15 years for a local Primary school, am currently Deputy Chair of Gov's.
In my spare time I enjoy watching and getting involved in competitive sport, in particular, running, athletics, rugby and golf.

Paul Holley-Smith

I am relatively new to the NHS having spent time in HM Forces and the majority of my career as a serving Police Officer until I retired in 2013. After a short break I started working with a charity over seeing some 1700 Volunteers over West Norfolk. Throughout my career I have been a multi-disciplined trainer encouraging people to better themselves and involved in Community Co-production. I joined the NHS in 2015 and became a member of NAVSM. I have recently been nominated to be the Chair for the newly formed East Anglia Hub and I feel very privileged to represent my peers on the NEC. I am looking forward to developing the network and sharing best practice with my colleagues on a national basis.